SHIPPING

We are thrilled to offer worldwide shipping at houseofemmerson.com. All orders will be processed and dispatched within 1-2 business days. Once dispatched, all domestic and international orders will receive a notification email. 

House of Emmerson do not hold any responsibility for items once they have been posted. 

AUSTRALIA

We are very excited to offer free shipping Australia wide on orders over $150. All orders below $150 will be charged a flat rate of $10. We deliver products domestically using Australia Post. Orders are sent within 1-2 business days of receiving the order. Delivery can be expected between 2-5 business days depending on your location.

INTERNATIONAL

Our International shipping rates vary by country:

New Zealand. - Free Shipping NZ wide on orders over $200. $15 AUD Flat Rate on all orders under $200.

United States and Canada - Free Shipping US and Canada wide on orders over $250. $20 AUD Flat Rate on all orders under $250.

UK and Europe - Free Shipping UK and Europe wide on orders over $250. $25 AUD Flat Rate on all orders under $250.

WORLDWIDE - If your country doesn't fall into a category above please select worldwide postage at checkout. A $30 Flat Rate will be applied.

All orders are shipped from Australia. International orders generally arrive around 5-10 business days from dispatch. Please be aware that the recipient is responsible for any duty or sales tax that may be incurred for parcels sent overseas. 

RETURNS POLICY

We want you and your little girl to love the fit and size of the garments you buy from our online store which is why we are very happy to offer an exchange on your purchase. Whilst we will endeavour to ensure we are able to accomodate exchanges to size, our range is limited edition and we cannot guarantee that another size will be available for an exchange. In that case we would be very happy to offer a store credit note for the original purchase price (excluding delivery charges and currency conversions if applicable) valid for the next 6 months from date of purchase.

Returns are accepted within 7 days from the date of purchase. All product must be returned in original condition; unworn, unwashed, in the original packaging with all tags still attached. 

Please email hayley@houseofemmerson.com as soon as possible to arrange the return of your purchase. Please note that we at House of Emmerson are not responsible for additional shipping costs for exchanges as well as any taxes and/or duties imposed by your countries governments. Upon receipt of your return, the garment/s will be inspected and we will contact you with the outcome of any exchanges where applicable. 

Please note we are unable to offer refunds and do not accept returns or exhanges on Gift Packs and Sale items. 

All garments are quality controlled prior to dispatch, but in the event that there is a fault in the product you receive we sincerely apologise for the error. We will of course by happy to provide an exchange or refund after proof of fault is sent though via photograph and the item is deemed legitimately faulty by House of Emmerson. Please note that wear and tear in the course of normal use is not considered a fault. All garments should be handled with care. 

For more information on how to care for your garments please refer to the care labels on the products or email hayley@houseofemmerson.com.