It is our mission to dress children beautifully all over the world. Our fast and reliable worldwide express shipping allows us to do that with ease! Our warehouse in Melbourne, Australia is operating business as usual and fulfilling and shipping orders same or next business day to ensure minimal shipping delays. Unfortunately due to COVID-19 there has been a reduced number of freight air crafts and staff which has consequently meant that there are unavoidable delays along the shipping journey.
Updated: June 27, 2021
AUSTRALIA AND NEW ZEALAND -
Because our warehouse is within Australia, we are happy to offer Free Shipping on all orders. Delivery can be expected within 2-4 business days depending on your location. For Next Day/Express delivery, please opt at checkout for Express Shipping for an extra $10 AUD.
UNITED STATES AND CANADA -
USPS Standard - We charge a flat rate of $8 USD. Delivery can be expected in 10-15 business days.
DHL Express - We charge a flat rate of $35 USD. Delivery can be expected in 2-5 business days.
UNITED KINGDOM -
DHL Express - We charge a flat rate of 25 GBP on every order. Delivery can be expected in 2-5 business days.
If your country doesn't fall into a category above please select worldwide postage at checkout.
Australia Post - We charge a flat rate of $25 AUD on every order. Delivery can be expected in 10-25 business days.
DHL Express - We charge a flat rate of $55 AUD on every order. Delivery can be expected in 10-25 business days.
*Please be aware that the recipient is responsible for any duty or sales tax that may be incurred for parcels sent overseas. Once dispatched, all orders will receive a notification email with a tracking number.
COVID 19 RETURNS POLICY UPDATE
Updated: 10 March 2021
In an effort to protect both our customers and staff, all sales processed at this time are final sale. We thankyou for your understanding as we do what we can to curb the spread of the virus.
All garments are quality controlled prior to dispatch, but in the event that there is a fault in the product you receive we sincerely apologise for the error. We will of course by happy to provide an exchange or refund after proof of fault is sent though via photograph and the item is deemed legitimately faulty by House of Emmerson. Please note that wear and tear in the course of normal use is not considered a fault. All garments should be handled with care.
For more information on how to care for your garments please refer to the care labels on the products or email firstname.lastname@example.org
House of Emmerson do not hold any responsibility for items once they have been posted. We are not responsible for any errors made by the shipping carrier, such as delayed items or lost packages. Lost or damaged packages should be reported to the carrier who handled your delivery. If a package is unclaimed or unsuccessfully delivered and therefore redirected back to sender we we will reach out to the customer to arrange a redelivery at the customers expense. Unclaimed items that are returned to us are not refundable. The customer is totally responsible for collecting their parcel from the post office within the time allowed, ensuring their delivery address is correct upon placing and completing tax/duties payment upon entry to their country if applicable. All orders once fulfilled are notified with a tracking number - please ensure to track the delivery of your package through the carriers website to ensure there are no delivery issues.